Menstuff® has information on the Crisis Text Line.
What is its origin?
Statistics show that.."Only 5% of teens are willing to call phone crisis lines, but they're
more willing to text. Text 741741 is a way to text anonymously with a crisis counselor."
In September 2015, an image began circulating via social media web sites, stating that teens can text 741741 in order to speak with a crisis counselor. However, many viewers were skeptical about the putative program since the organization behind it was not identified in the image.
But 741741 is indeed the number for the Crisis Text Hotline. While the meme specified "teens," the number is available to anyone in crisis:
A live, trained crisis counselor receives the text and responds quickly.
The crisis counselor helps you move from a hot moment to a cool calm to stay safe and healthy using effective active listening and suggested referrals all through text message using CTLs secure platform.
The Crisis Text Hotline also notes in its FAQ section that all text messages are anonymous and free, although charges may apply with carriers other than AT&T, T-Mobile, Sprint, or Verizon.
In a June 2015 article published by the Chicago Tribune, Nancy Lublin, the CEO of DoSomething.org, explained why she founded the Crisis Text Line:
The text message to a DoSomething.org staffer read: "He won't stop raping me. He told me not to tell anyone."
Those words quickly made their way to Nancy Lublin, the CEO of the New York City-based youth empowerment group, which runs do-good campaigns by text, like initiatives for gender-neutral bathrooms and sharing tips to prevent texting while driving.
Lublin's staff had received a few messages concerns about bullying and the like unrelated to their campaigns, but "that one message stopped me in my tracks," Lublin said. "It was like being punched in the stomach. The first rule of marketing and sales is: Go where demand is. People want this by text. We should be supplying crisis counseling by text."
That week, Lublin started building Crisis Text Line, a national 24/7 text number 741741 available to everyone but mostly used by teens. It went live two years later in 2013 in Chicago and El Paso, Texas. Chicago was chosen because of the influence of an early funder, the Chicago-based MacArthur Foundation. El Paso was a data-driven decision based on its large Latino population.
Within four months, the line had been contacted by
cellphones from every area code in America. The organization
is expected to surpass 7 million messages by July, and
Lublin is now in need of more counselors.
Crisis Text Line is free, 24/7 support for those in crisis. Text 741741 from anywhere in the USA to text with a trained Crisis Counselor.
Crisis Text Line trains volunteers (like you!) to support
people in crisis. With 20,070,473 messages processed to
date, were growing quickly, but so is the need. Apply
to be a crisis counselor now.
We believe data science and technology make us faster and more accurate. See our Founders TED talk for more scoop on how were using this stuff. While we love data science and technology, we dont think robots make great Crisis Counselors. Instead, we use this stuff to make us faster and more accuratebut every text is viewed by a human.
We believe in open collaboration. We share our learnings
in newsletters, at conferences and on social media. And,
weve opened our data to help fuel other peoples
A: You text 741741 when in crisis. Available 24/7 in the USA. A live, trained crisis counselor receives the text and responds quickly.
The crisis counselor helps you move from a hot moment to a cool calm to stay safe and healthy using effective active listening and suggested referrals all through text message using Crisis Text Lines secure platform.
Q: Who should text in?
A: We exist to help anyone in crisis at any time.
Q: Who answers the text messages?
A: Crisis Text Line crisis counselors are both rigorously trained volunteers and employees of our crisis center partners.
Q: What can I expect when I text in?
A: Youll receive an automated text asking you what your crisis is. Within minutes, a live trained crisis counselor will answer your text. They will help you out of your moment of crisis and work with you to create a plan to continue to feel better.
Q: Is the Crisis Text Line actually anonymous?
A: Yes. Crisis counselors only know what texters share with them, and that information stays confidential. We take your anonymity seriously. Check out our terms of service here
Q: How much does the Crisis Text Line cost?
A: We do not charge texters. If your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon, texts to our short code, 741741 are free of charge. If you have a plan with a different carrier, standard text message rates apply.
Q: Will the Crisis Text Line show up on my cell phone bill?
A: Nothing will appear on your bill if your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon. If your plan is with another carrier our short code, 741741 will appear on your billing statement. Read about how this happened here.
Q: Will the Crisis Text Line work with my phone?
A: The Crisis Text Line works on all major US carriers, and most minor regional carriers. However, shortcodes (like 741741) are not allowed on many prepaid plans like T-Mobiles.
Q: I had a great experience when I texted in. Can I text in again?
A: You can text in again, if you are experiencing a crisis. However, you should not feel dependent on us. The Crisis Text Line is not a replacement for long-term counseling, in-person therapy, or a friend.
Q: How long do I have to wait to text with a crisis counselor?
A: Our goal is to respond to every texter in under 5 minutes. During high volume times, such as at night or when people are talking about us on social media, wait times may be longer.
Q: Is there a character limit when texting the Crisis Text Line?
A: Yes, our system is only able to process 140 characters in one message.
Q: Why am I receiving an error message or no response at all?
Sadly, there are some carriers who have not adopted the use of shortcodesand the small percentage of people with these phones, cant use the Crisis Text Line. (We hear that sometimes you get an auto-error response. Sometimes nothing at all. We know this is shitty and we wish those carriers would enable us). If your phone carrier doesnt enable shortcodes, here is a list of hotlines you can call.
Q: Is there any other way to reach the Crisis Text Line besides text?
A: Yes, you can reach us through Facebook Messenger. Access to message Crisis Text Line is located through Facebooks Safety checkpoint. This is accessible by flagging a users post.
Q: Is I reach out via Facebook Messenger,does anonymity apply?
A: Yes. We do not have access to your Facebook profile. The only information about you that well know is what you share with us.
Q: Is I reach out via Facebook Messenger, who has access to the data?
A: Three parties: you (in your Messenger thread), the Crisis Text Line, and Facebook.
Q: If I reach out via Facebook Messenger and I want my data deleted, what do I do?
A: Message us back with the word LOOFAH. Well scrub your data from our system, and make a request to Facebook to do the same.
Q: If I each out via Facebook Messenger, which terms of service apply to me?
A: By contacting the Crisis Text Line through Facebook Messenger, users agree to Facebook Messengers Terms of Service, as well as the Crisis Text Lines Terms of Service
Q: Is Crisis Text Line counseling?
A: No, our specialists do not counsel, but rather practice active listening to help texters move from a hot moment to a cool calm.
Q: What is active listening?
A: Active listening is when someone communicates in a way that is empathetic, understanding, and respectful. It includes focus on the texter and thoughtful answers.
Q: What's the difference between Crisis Text Line and therapy?
A: Crisis Text Line is not a replacement for therapy. Therapy includes a diagnosis made by a doctor, a treatment plan of action, and a patient/therapist relationship. Crisis Text Line helps people in moments of crisis. Our crisis counselors practice active listening to help our texters find calm and create an action plan for themselves to continue to feel better. Crisis Text Lines crisis counselors are not therapists.
Q: What are all of the crisis issues you track? Can you add more?
Q: Who can apply for access to the Crisis Text Line's data?
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